identyME digital self certification – FAQ

We digitalize the health service sector

In 2020 testFRWD has launched a digital layer for lateral flow testing platforms and drives the transformation of the health industry. Find the most frequently asked questions around the system here:

Which tests can i use?

Will tests work, that are not on the identyME APP list?

The identyME AI will understand 85% of the tests on the markets. So there is a good chance, that your test will work.

However we will not be able to issue a valid certificate in some cases if you use a test, that is not on the list, because of regulatory limitations.

Per example the EU DCC (green pass) can only be issued if you use an approved EU RAT list test.

I have an identyME sticker. Which tests can i use?

Please check the list below:

How reliable are the different Antigen tests?

The reliability of the result depends on the test cassette and on the accuracy of the readout.
identyME supports only tests, that have been independently evaluated and have proven to have an total sensitivity > 70% and a sensitivity of 100% for high viral loads (Cq ≤ 25)Please keep in mind, that a negative result does not mean, that you cannot carry the virus! It only means, that you are not highly contagious!

A list from Paul Ehrlich institute can be found here

Data & Medical

What should i do if i get a positive result?

Stay home. Most people with COVID-19 have mild illness and can recover at home without medical care.Do not leave your home, except to get medical care. Do not visit public areas.

Take care of yourself. Get rest and stay hydrated. Take over-the-counter medicines, such as acetaminophen, to help you feel better. Stay in touch with your doctor. Call before you get medical care. Be sure to get care if you have trouble breathing, or have any other emergency warning signs, or if you think it is an emergency. Avoid public transportation, ride-sharing, or taxis.

Separate yourself from other people. As much as possible, stay in a specific room and away from other people and pets in your home. If possible, you should use a separate bathroom. If you need to be around other people or animals in or outside of the home, wear a mask. Tell your close contacts that they may have been exposed to COVID-19. An infected person can spread COVID-19 starting 48 hours (or 2 days) before the person has any symptoms or tests positive. By letting your close contacts know they may have been exposed to COVID-19, you are helping to protect everyone.

Monitor your symptoms. Symptoms of COVID-19 include fever, cough, or other symptoms. Follow care instructions from your healthcare provider and local health department. Your local health authorities may give instructions on checking your symptoms and reporting information. (

How do i test myself with the identyME APP?

Your identyME test will come with a QR code printed on it. This QR code is unique and enables identyME to track the test cassette through the whole testing process.
After opening the test cassette, scan the QR code printed on it and you will be directed to our web app. You will then be asked to register and identify yourself with your photo ID and the camera of your smartphone.
You perform the test according to the instructions in front of your running camera. After taking the sample, wait 15 minutes until the test result is visible.
Then you take a picture of the test cascade with the QR code and the test result using the WebApp and receive your official certificate after just a few minutes

What happens with my data?

We take privacy protection very seriously and adhere to the EU-DGSVO (European Data Protection Regulation).
The data is stored in encrypted form. Only in the event of a positive result your data might be shared with local authorities, as required by law.
The video material collected during the testing process will be reviewed by our medical team. If you request a certificate your data has to be shared with the governmental system, that will generate your valid certificate.
identyME will never share your personal data without your direct consent with 3rd parties.
All video material collected will be deleted after 14 days.

How does identyME work?

How does the self certification process work?

During the self testing process we will capture and store a video of the whole collection process. Our AI will also validate, that the test you are using is approved in your country and meets the local requirements.
The video will be analysed by our AI system and also reviewed by our medical experts.
Only if you have performed the test in the right way, in front of the camera, identyME will issue an official certificate, that can be used to travel.

Is the certificate valid for travels?

Yes, the identyME certificates are accepted internationally. Please request an official certificate in the APP.

Is the certificate valid for events, bars and restaurants?

Yes, you can use the certificate as an official proof to enter events, restaurants and bars, if this is the requirement in your area.

If i am tested positive will the result be reported?

Some countries require us to report the results of a self test and regulations change regularly. In Italy the result will not be reported to local authorities. You should check the regulation that applies during the period of execution and if required, you should report the positive result

Who will review the video and the collected data?

Depending on the regulations in your country either our medical team will review the video of your testing process or it will be analyzed by the identyME AI.


I get an error "our AI thinks your test has already been used". What can i do?

If it´s too dark our AI might not be able to analyse your test correctly.Shadows on the result stripe can make our AI think, that the test has already been used and will not allow the testing process to start.
Also if you´re using your PC or MAC it might be, that the Webcam resolution is not good enough. Try to use another device.

After the wait time, the system does not recognize my test result

Please make sure you are in a well lit place, the result stripes and the QR code are not blurry and visible. Our AI can only analyse your result if it´s clearly visible. Try to avoid shadows on the result stripes.

I have perfomed the test, but i haven´t got the certificate

Log into your account You should see a countdown with the remaining validity of your test. Click on the „show“ button on the lower left corner of the countdown. You should see a button: request EU certificate.
Click on the button. Your video will be reviewed and the certificate will be generated within 15 minutes.
As soon as the certificate has been issued you will get an Email. You can download the certificate by pressing the „show“ button again.

The AI has problems to read out the result and validate the test

– Please make sure you are in a well lit place and.
– Try to avoid shadows on the result stripes.
Sometimes this can confuse our AI. If that doesn´t work click on the „request support“ button. Our team will review the test manually. Please allow us up to 15min to do this. You will get an Email as soon as the test has been evaluated.